At Shenzhen Shengwu Qiyuan Technology Co., Ltd., we are committed to ensuring that our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your order, we offer a Refund and Returns Policy under the following terms:

1. Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

  • The item must be unused, in its original condition, and include all original tags and packaging.
  • Returns must be requested within 30 days of the delivery date. After this period, we cannot accept returns or issue refunds.
  • Defective or damaged items can be returned or exchanged at no additional cost. If the product is defective or damaged, we will offer a full refund or send a replacement.

2. How to Initiate a Return or Exchange

To initiate a return or exchange:

  • Contact our customer service team at [Insert Email Address] within 30 days of receiving your order.
  • Provide your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
  • Our team will provide you with a return authorization and instructions on how to send the product back to us.

3. Return Shipping

Return Shipping Fees

Customers are responsible for the return shipping costs unless the item is defective or we made an error in the shipment. We recommend using a tracked shipping service when returning items.

Non-Refundable Shipping Charges

Original shipping charges are non-refundable unless the return is due to a defective product or an error on our part.

4. Refund Process

  • Once we receive the returned item, we will inspect it to ensure it meets the return requirements.
  • If the return is approved, a refund will be issued to the original payment method within 7–10 business days.
  • Refunds will include the purchase price of the product, excluding shipping charges unless the return results from a defect or our error.

5. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Items that have been worn, used, altered, or washed.
  • Custom-made or personalized products.
  • Sale items or clearance items, unless they are defective or damaged upon arrival.

6. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the same process as outlined for returns. Once we receive the returned item, we will process the exchange based on product availability.

If there is a price difference between the exchanged products, the difference may be charged or refunded accordingly.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Insert Email Address] and provide photos showing the damage or defect.

We will arrange one of the following:

  • A full refund.
  • A replacement item, subject to availability.

For damaged or defective items, we will also cover any applicable return shipping costs.

Contact Us

If you have any questions regarding this Refund and Returns Policy or require assistance with a return, exchange, or refund, please contact us at:

Shenzhen Shengwu Qiyuan Technology Co., Ltd.